Employee Assistance Program

Life can throw you curve balls and there are times when you or your dependents may benefit from talking to a professional. The CWU EAP is a part of your benefit program and gives you access to free, confidential counselling services on a wide range of potential issues or challenges including: marital, parenting and child care, elder care, finances, legal issues, health and wellness, and more. Here are some questions that are frequently asked:
Who provides the actual counselling service?
The CWU Benefit Plan partners with LifeWorks. LifeWorks is a trusted, full-service EAP that provides our members with 24/7 access to professional and confidential counselling services.
Are my dependents eligible as well?
Yes, CWU members and their dependents (spouse, partner or dependent child) can call the confidential toll-free number to set up an appointment at any time.
How does it work?
LifeWorks will discuss your issues with you confidentially and then refer you to a highly skilled counsellor. The counsellor will meet with you to assess what is required to resolve the issue(s).
What if long term counselling services are required?
Your EAP is designed to provide initial assessment and short term counselling services. If long term counselling services are required, LifeWorks will help you or your dependent connect to an appropriate community resource.
How do I contact them?
Call LifeWorks at 1-877-207-8833 TTY: 1-877-371-9978 You can also visit www.lifeworks.com . You will need a User ID and password. You can call us toll free at 1-844-293-2330 or email us CWU at benefits@cwcu.ca to access this information.